Last updated: October 22, 2026
A fair refund policy
Bad refund policies are infuriating, and I don’t want anyone to feel stuck. If something you bought from Xact90 isn’t right, email me at [email protected] with your order number and I’ll work with you to make it right.
Shipping
- I currently ship within the United States only.
- Each product page shows how soon it ships. In-stock items usually ship within 1–3 business days. Made-to-order guides ship within the time shown on their product page, usually 5–7 business days.
- You’ll get tracking information by email once your order ships.
- Shipping costs are shown at checkout before you pay.
- If your package arrives damaged, email me photos of the item and the packaging within 7 days of delivery and I’ll make it right.
If it doesn’t fit
Each product page lists the exact sander models it’s made for. If a guide doesn’t fit a model listed on its product page, that’s on me: email me and I’ll replace it or refund you, including return shipping.
If you ordered a guide for a different model than the one you own, that’s an easy mistake to make. It’s covered by the normal return window below.
Returns on physical items
Physical items can be returned within 14 days of delivery if they’re unused and in their original condition. Email me before sending anything back so I can tell you where to send it. Return shipping is on you unless the item arrived damaged, defective, wasn’t what you ordered, or doesn’t fit a model listed on its product page. There’s no restocking fee.
Digital files
Digital files can’t be returned once they’re downloaded, so here’s how I handle them:
- If a file is broken, won’t open, is missing something, or isn’t what the listing described, I’ll fix it or send you a corrected file.
- If I can’t fix it, I’ll look at what happened and may offer a refund. That’s up to my discretion and depends on what went wrong.
- Changed your mind? I don’t offer refunds for that, so please check the listing and your sander’s model number before you buy. If you’re not sure a file will work for your tool or printer, email me first.
How refunds work
Refunds go back to your original payment method. I usually process them within a few business days of hearing from you (or of receiving a return), and your bank or card may take a few more days to show it. If you’re refunded for a digital file, your access to that download ends.
Orders from the earlier Xact90 shops
If you ordered from Xact90 before this store opened, email me with your order details and I’ll help however I can.
Get in touch
At the end of the day, nearly everything comes down to a case-by-case basis. Send me a note, tell me what’s up, and I’ll work with you to make it right.
Adapted from the Basecamp open-source policies / CC BY 4.0